Privacy Policy

Our Commitment To Privacy

We respect your privacy. Any and all information collected on this site will be kept strictly confidential and will not be sold, disclosed to third parties or reused without your permission. Any information you give to us will be held with care and will
not be used in ways that you have not consented to.Privacy and Security
At Crown Surplus, customer satisfaction is our goal. We are committed to ensuring your privacy as a customer.

To better protect your privacy, we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used.

To make this notice easy to find, we make it available on our home page and most of our other pages including those pages where personally identifiable information may be requested.


The Information We Collect

When placing an online order, or ordering a gift certificate, we collect the following information: name, company name (optional), address, phone number, e-mail address, gift message (if applicable). Note that we do not retain credit card information. In cases where your order is being sent as a gift, we do collect the recipient’s name, company name (optional), address, and phone number.

When you send us an e-mail or use the form on the ‘How to Contact Us’ section of our Customer Service page or the ‘Help Desk’, we collect your name, e-mail address and e-mail content.
We do not collect any personally identifiable information on our surveys, nor is the survey data that we do collect associated with any information you submit while placing an order with us.


How We Use The Information

The information we collect is used solely for the purpose of fulfilling your order and in improving your overall shopping experience with us.

When you send us an e-mail or use the form on the ‘How to Contact Us’ section of our Customer Service page, we use the information you submit to address particular questions and/or problems you may have with our web site or your order. We do not sell or exchange e-mail addresses with third parties.

In an effort to offer you the best, and most current, shopping opportunities, we may contact you with news and/or special offers about our products and services only for those customers who voluntarily join our email lists.


How To Contact Us

Should you have any questions or concerns about these privacy and security policies, you can contact us by phone, e-mail, or in writing.

To contact us:

By Phone: (403) 265-1754
By Fax: (403) 265-6492
By E-mail:

By Mail or in person: Crown Surplus
1005 11 Street, SE
Calgary, AB., Canada.